WhatsApp that actually sells.
The customer-messaging platform for Indian D2C — broadcast campaigns, a shared inbox, a no-code chatbot and an AI sales agent. WhatsApp today, with Instagram, Messenger, email and SMS on the way.
IndiSell Reach turns conversations into sales — on WhatsApp today, with Instagram, Messenger, email and SMS rolling out. Run broadcast campaigns and recovery journeys, work every reply from one shared inbox, automate with a no-code chatbot, and let an AI agent answer and close — on the official WhatsApp Business API, with your data.
It's conversational commerce across the whole customer lifecycle — turn Click-to-WhatsApp ads into chats, convert and support shoppers in the moment, then drive retention, repeat orders and re-engagement. Higher customer engagement than email, on the channel your customers already read.
Everything you need on WhatsApp
Acquisition to retention — marketing, conversational commerce, customer support and post-purchase engagement in one platform, without stitching together four tools.
Shared team inbox
Every WhatsApp conversation in one shared inbox — Instagram, Messenger, email and SMS coming. Agents reply together, assign chats and pick up where the last one left off.
Broadcast campaigns
Send bulk WhatsApp messages the safe way — Meta-approved template campaigns to opted-in segments. New drop, sale, back-in-stock, win-back. Scheduled, with per-message delivery status.
AI sales agent
A WhatsApp assistant that answers product questions, nudges the sale and hands off to a human on any keyword — grounded in your own catalogue and policies.
Chatbot & auto-replies
Build a WhatsApp chatbot with no code. Greeting menus, FAQ deflection and keyword auto-replies run 24/7, so the inbox only surfaces the chats that need a person.
Order & shipping updates
Placed, shipped, out-for-delivery and delivered go out on WhatsApp automatically — pulled from your store, with the tracking link built in.
Works with your store
Connect Shopify, WooCommerce, IndiSell or a custom webhook. Contacts, orders and events sync in — Reach isn't tied to any one checkout or platform.
WhatsApp broadcast campaigns that don't get you banned
Bulk WhatsApp messaging done the right way — Meta-approved template messages to opted-in contacts on the official WhatsApp Business API, not grey-route sending that gets numbers blocked.
Template campaigns
Build once, get Meta approval, and send to a segment — with buttons, media and variables.
Smart segments
Target by tag, last order, city or lifecycle stage. Opt-outs are removed automatically.
Scheduled & tracked
Queue sends for the right moment and watch delivered, read and failed per message.
A shared WhatsApp inbox for your whole team
Turn WhatsApp into a proper sales and support channel. A team inbox — a simple WhatsApp CRM — where agents collaborate, with the customer and their orders always in view.
Assign & collaborate
Route chats to the right agent; context travels with the conversation.
Quick replies & media
Canned responses, images, catalogues and checkout links a tap away.
Order context inline
See who you're talking to and what they bought, right beside the chat.
WhatsApp automation and an AI sales agent
Build a no-code WhatsApp chatbot, set keyword auto-replies that run around the clock, and switch on an AI sales agent trained on your own catalogue — it answers, nudges and hands off to a human when it should.
No-code bot flows
Drag greeting menus, FAQ deflection and lead capture into place — no developer.
Keyword auto-replies
Instant answers to ‘price’, ‘COD’ or ‘track’ — day or night.
AI sales agent
Grounded in your products and policies; escalates to a person on any keyword.
What stores use Reach for
From the first message to the delivery update — the whole customer lifecycle on WhatsApp.
Recover abandoned carts on WhatsApp
Message shoppers who didn't finish checkout with the resume link — the highest-converting recovery channel in India.
Run WhatsApp sales campaigns
Launch a drop, a festive sale or a win-back to a segment in minutes, on approved templates.
Automate order & delivery updates
Placed → shipped → delivered goes out automatically, with tracking — fewer 'where's my order?' tickets.
WhatsApp customer support
A shared inbox with quick replies, assignment and bot deflection — support that scales without more headcount.
Confirm & de-risk COD orders
Auto-confirm cash-on-delivery orders on WhatsApp before dispatch to cut fake orders and RTO.
Re-engage lapsed buyers
Segment shoppers who haven't ordered in a while and bring them back with a targeted offer.
Turn Click-to-WhatsApp ads into chats
Send Meta ad clicks straight into a WhatsApp conversation — CTWA converts far better than a landing-page form for D2C acquisition.
Drive retention & repeat orders
Keep buyers coming back with lifecycle journeys, loyalty nudges and back-in-stock alerts — lifting repeat rate and customer lifetime value.
Works with Shopify, WooCommerce & more
Reach isn't tied to one checkout — sync contacts, orders and events from wherever you sell.
WhatsApp for your Shopify store — contacts, orders and abandoned checkouts sync in.
Connect your WooCommerce store and message customers from every order.
Native with IndiSell Checkout — carts, COD and orders flow straight through.
Any other stack? Push events over a secure webhook and Reach picks them up.
Connected in an afternoon
No developer, no new checkout. Reach runs on its own — and gets richer if you're already on IndiSell.
Connect WhatsApp
One-click Meta signup links your WhatsApp Business number on the official Cloud API. Your number, your data.
Bring in contacts
Import a list or sync customers and orders straight from Shopify, WooCommerce or IndiSell.
Broadcast & automate
Schedule template campaigns, build bot flows and order updates, switch the AI agent on.
Reply as a team
Everything a shopper sends lands in the shared inbox — assign, reply, resolve.
Start free, scale when you send more
A flat software fee — and zero markup on WhatsApp. You pay Meta's per-conversation rates directly, at cost.
Zero markup on WhatsApp. Meta's conversation charges are billed to you at cost — we never add a per-message fee on top.
billed monthly
+ WhatsApp charges billed by Meta at cost
A single number, getting going.
- 25,000 messages/mo
- Shared inbox & broadcasts
- Bot flows & auto-replies
- Order & shipping updates
- 5 agent seats
7-day trial · no card
billed monthly
+ WhatsApp charges billed by Meta at cost
Growing catalogue and a team.
- Everything in Basic
- 1,00,000 messages/mo
- AI sales agent
- Instagram & Messenger
- 10 agent seats
7-day trial · no card
billed monthly
+ WhatsApp charges billed by Meta at cost
High volume, full automation.
- Everything in Pro
- 5,00,000 messages/mo
- 1,00,000 contacts
- 25 agent seats
- Priority support
7-day trial · no card
Volume pricing & SLAs
High volume, SLAs, onboarding.
- Everything in Premium
- Custom send limits
- Dedicated support & SLA
- Onboarding & migration
Switching from Wati, Interakt or AiSensy?
A modern WhatsApp marketing platform for Indian D2C — official Cloud API, an AI agent and shared inbox built in, and zero markup on Meta charges. Bring your contacts and templates across.
Already on IndiSell Checkout?
Reach plugs into the same store — abandoned carts, orders and customers flow straight in, so recovery and updates go out on WhatsApp automatically.
Learn more, or compare the tools
Deeper guides on what Reach does, and honest comparisons with the WhatsApp platforms you may be weighing.
WhatsApp marketing — your questions, answered
Is this the official WhatsApp API?
Yes. IndiSell Reach runs on the Meta WhatsApp Business (Cloud) API — you connect your own WhatsApp Business number in one click. No unofficial or grey-route sending that risks a ban.
Is IndiSell Reach a Wati, Interakt or AiSensy alternative?
Yes — Reach is a WhatsApp marketing and automation platform in the same category, on the official Cloud API, with a shared inbox and an AI sales agent built in and zero markup on Meta's conversation charges. You can bring your contacts and templates when you switch.
Can I send bulk WhatsApp messages and broadcasts?
Yes. Send Meta-approved template messages to opted-in segments — scheduled, with per-message delivery status. It's official-API broadcasting, not risky grey-route bulk sending.
Does it work as a WhatsApp chatbot?
Yes. Build no-code bot flows and keyword auto-replies, and turn on the AI sales agent for open-ended questions — all inside the shared inbox.
Can I recover abandoned carts on WhatsApp?
Yes. Connect your store and Reach messages shoppers who didn't complete checkout, with the resume link — WhatsApp is the highest-converting recovery channel in India.
Do you support Shopify and WooCommerce?
Yes — connect Shopify, WooCommerce, IndiSell or a custom webhook to sync contacts, orders and events. Reach also works standalone with an imported list.
Do I need my own WhatsApp Business number?
You connect a WhatsApp Business number through Meta's signup. A number that's active on the normal WhatsApp app has to be moved over, or you can register a fresh one — the connect flow walks you through it.
How does pricing work?
A flat monthly (or yearly) software fee, plus WhatsApp's own per-conversation charges billed by Meta at cost — we never add a markup. Start free and upgrade as you send more.
Can I use WhatsApp for customer retention and repeat orders?
Yes — retention is where WhatsApp shines. Run lifecycle journeys, loyalty and back-in-stock nudges, post-purchase check-ins and win-back campaigns to raise repeat-purchase rate and customer lifetime value. WhatsApp re-engagement typically reactivates far more customers than email, on a channel with near-universal open rates.
Can I run Click-to-WhatsApp ads (CTWA)?
Yes. Point your Meta (Facebook and Instagram) ads at a WhatsApp conversation and Reach handles the chat — with the AI agent or a bot flow qualifying and converting. Click-to-WhatsApp is the fastest-growing acquisition channel for Indian D2C, and it usually beats landing-page form-fills at the same ad spend.
Is this conversational commerce / a WhatsApp CRM?
Yes — Reach is a conversational-commerce and customer-engagement platform. The shared inbox doubles as a lightweight WhatsApp CRM (contacts, tags, order history and lifecycle stage in one view), so marketing, sales and support all happen inside the chat.
Will it message people who didn't opt in?
No. Campaigns go only to opted-in contacts on Meta-approved templates, and opt-outs are honoured automatically — in line with the WhatsApp Business policy and India's DPDP consent rules.
Put WhatsApp to work
Connect your number, import your list, and send your first campaign today — free to start.