A WhatsApp CRM your whole team can work from
Turn WhatsApp into a proper sales and support channel — a shared inbox where every contact, tag, order and lifecycle stage is in view, so marketing, sales and support all happen inside the chat.
Official WhatsApp Cloud API · zero markup on Meta charges
The CRM built into the inbox
Customer context where the conversation happens.
Shared team inbox
Every WhatsApp conversation in one place. Assign chats, collaborate, and pick up where the last agent left off.
Contacts, tags & segments
Every contact with tags, attributes and lifecycle stage — the base for targeted broadcasts and automations.
Order & customer context
See who you're talking to and what they bought, right beside the chat — pulled from your store.
Lifecycle & retention
Track shoppers from first touch to repeat buyer; trigger win-back and loyalty journeys by stage.
Automation & AI
No-code bots and an AI agent handle routine questions so agents spend time on chats that need a person.
Official API, zero markup
Your own number on the official Cloud API; Meta's conversation charges at cost, a flat software fee to us.
Set up your WhatsApp CRM
Connect WhatsApp
Link your own WhatsApp Business number on the official Cloud API in one click.
Sync contacts & orders
Import a list or connect Shopify, WooCommerce or IndiSell so context flows in.
Organise & assign
Tag contacts, define segments, and route chats to the right agent.
Automate & broadcast
Turn on bots and the AI agent, and run targeted campaigns by segment.
Frequently asked.
What is a WhatsApp CRM?
A WhatsApp CRM manages your customer relationships inside WhatsApp — a shared inbox that holds contacts, tags, conversation history, order context and lifecycle stage in one view, so a team can market, sell and support from the same place. IndiSell Reach's shared inbox is exactly this, on the official WhatsApp Business API.
Does the WhatsApp CRM sync with Shopify?
Yes. Connect Shopify, WooCommerce, IndiSell or a webhook and contacts, orders and abandoned carts sync in, so each conversation shows who the customer is and what they've bought — and recovery and order updates can fire automatically.
Can multiple agents use the same WhatsApp number?
Yes. That's the point of the shared inbox — several agents work one WhatsApp Business number together, with chat assignment, quick replies and collaboration, instead of passing a single phone around.
How is this different from a normal CRM?
A traditional CRM is built around email and forms; a WhatsApp CRM is built around the conversation on the channel your customers actually reply on. Reach keeps the CRM context (contacts, tags, orders, lifecycle) attached to live WhatsApp chats, and adds broadcasts, automation and an AI agent on top.
Put WhatsApp to work
Connect your number, import your list, and send your first campaign today — free to start.