WhatsApp cart recovery for Shopify
Most abandoned-cart revenue in India is lost in the inbox no one opens. Recover it where shoppers actually reply — WhatsApp first, then SMS and email — to verified numbers, timed to when they come back, with an offer when it helps.
Right channel, right shopper, right time.
WhatsApp first, then SMS and email
Email open rates in India are low; WhatsApp gets read. IndiSell recovers on WhatsApp first, then falls back to SMS and email — so the reminder actually reaches the shopper.
Cart recovery →Only to verified numbers
Because checkout is phone-first and OTP-verified, a recovered cart goes to a real, reachable number the shopper themselves entered — not a scraped or guessed contact.
OTP checkout →Timed to the drop-off, not a single blast
A sequence spaced to when shoppers actually come back — a first nudge soon after abandonment, later reminders after that — instead of one message that's easy to ignore.
Carry an offer when it helps
Attach your best eligible coupon or a prepaid incentive to the recovery message, so the shopper has a concrete reason to finish — the same offers engine you run at checkout.
Offers →WhatsApp cart recovery — FAQ.
Why recover carts on WhatsApp instead of email?
In India, WhatsApp is read far more reliably than marketing email. Recovering there first — then falling back to SMS and email — gets the reminder in front of the shopper on the channel they answer, which is where the recovered revenue comes from.
Who receives a recovery message?
Shoppers who reached checkout, entered a phone number and left without paying. Because IndiSell's checkout is OTP-verified, the number is real and the shopper gave it themselves — so you're re-contacting a genuine lead, not spamming a scraped list.
Can I attach a discount to the recovery message?
Yes. The recovery flow can carry your best eligible coupon or a prepaid incentive, so a hesitant shopper gets a concrete reason to complete — using the same offers engine as your checkout.
Does the abandoned-cart event work with my own tools?
Yes. IndiSell fires an abandoned_checkout webhook on the abandonment event itself, independent of whether you use its built-in recovery — so you can drive your own flows off the same event if you prefer.
Ready to fix the leak between add-to-cart and paid?
See it live on your own store — a private preview link runs the real checkout for you before a single shopper sees it.